Policies

SHIPPING

We ship anywhere in the US and offer limited International shipping options.

INTERNATIONAL SHIPPING

At Corked, we ship packages worldwide. Keep in mind we are unaware of your local laws, once the package leaves our hands we are no longer liable and the customer assumes all shipping risks. All international mail is shipped via USPS. We do offer a couple of International shipping methods to accommodate the purchaser. Some countries may require a customs fee at delivery, Corked is not responsible for such customs fees in the instance they are required.

First Class International Mail - International postage is based on the weight of your package. First class International mail is assigned a tracking number. Unfortunately, once the package leaves the USA (typically in Minneapolis, California or New York) we will not have any other tracking information on this package. First class International mail can take up to 20 business days to reach its destination. Please understand that customs can delay this process.

REFUNDS/RETURNS

Refunds

If you are in need of a refund for a previous order, please contact us regarding the item(s), and we will begin the return process. Once the product(s) arrive back to us, we will contact you to let you know the return has been processed. At that time, we will let you know whether or not the refund has been approved for processing. If you are approved for a refund, it will be processed and a store credit will be applied to your account automatically.

Return Shipping

We recommend using a service that allows users to track their shipments, or to purchase insurance on the package that you’re sending. We do not provide any guarantees that your item will be received, so we encourage you to take any and all measures necessary to ensure your product arrives back.

STORE CREDIT

All returns will be handled by our Customer Service Department, and for those returns that are eligible, we will place a Store Credit into your account to be used at our website. For further inquiries regarding Store Credit, send an email to support@corked.com.

PRIVACY POLICY

This Privacy Policy applies to the main Site as well as related consultant sites of www.corked.com.

We are committed to protecting your privacy and using any personal information you provide responsibly. We believe it is important for you to understand what information we collect from you, how it is used and who will have access to that information.

Information Collected

The information we receive depends on what you do when you visit our site. We do not collect or retain any personal information unless you choose to provide it to us. When you visit our Site, Corked collects and stores non-personally identifiable information such as:

the name of the domain from which you access the Internet,
the date and time you access our Site,
and the Internet address of the website from which you linked to our Site.

Corked may also use your information if you opt to receive information about Corked, hosting a party, becoming a consultant, or purchasing or inquiring about Corked products from an independent Corked consultant. We use this information to track the number of visitors to the different pages of our Site as well as make our Site more convenient to users.

If you contact us, submit ideas to us or request to be contacted by a Consultant, we collect the information that you provide, which may include name, email address, postal address and telephone number. When you make a purchase from Corked, your credit card information is collected and stored for the initial purchase. In addition, when you make a purchase from Corked, your billing and shipping information may be used to provide you with additional product information and offers unless you request not to receive such information.

Information Disclosure

We may disclose your personal information for the following purposes:

To our independent Corked Consultants to provide services to you;
To organizations that perform services for us or on our behalf, including, without limitation, to provide customer service; process credit cards; conduct research, marketing or data processing; or to provide marketing and promotional services on our behalf, to the extent that information is necessary to provide services to us;
To protect our rights; to protect ourselves against liability or prevent fraudulent activity, or where it is necessary to permit us to pursue available remedies or limit any damages that we may sustain;
In the event of or in connection with the sale, merger, spin-off or other corporate reorganization of our corporation, where the information is provided to the new controlling entity in regular course of business;
If required to comply with a subpoena or warrant issued or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with the rules or court relating to the production of records; and
If we believe in good faith that a law, regulation, rule or guideline requires it.

Data Security

To prevent unauthorized use, maintain data accuracy and ensure the appropriate use of information, Corked has put in place appropriate physical, electronic and administrative procedures to safeguard and secure information collected online. Corked takes your personal information and security very seriously, and do our best to ensure that any data you provide is secure.

Changes to Privacy Policy

We may change or supplement this Privacy Policy from time to time and we will post revised versions of this Policy on the Site. It is your responsibility by using our site to visit our privacy policy page to ensure you understand our policies.

Minnesota Privacy Rights

Minnesota residents have the right to request the following information from businesses with whom they have an established business relationship:

a list of the categories of personal information that a business has disclosed to third parties during the immediately preceding calendar year for the third parties’ direct marketing purposes if any, and
the names and addresses of all such third parties if any. Corked and/or your consultant will collect your address and zip code to facilitate shipping any products you choose to order. The collection of such information is necessary to complete your order.

If you are a Corked client and a Minnesota resident, please contact us at the postal address below to request this information. Please note that we are only required to respond to each client once per calendar year.